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Telehealth & eScripts

The spread of the Omicron variant of COVID-19 has led many Australians into self-isolation or not wanting to leave home in case they catch it. But that doesn’t mean you have to neglect your healthcare.

See a doctor online from the comfort of your own home

From a general consult to scripts, referrals or medical certificates there are telehealth appointments available from 9:00am to 10:00pm AEDT every day of the week. So, you can speak face-to-face with an Australian qualified doctor when you need to from the safety of your own home.

How does it work?

Booking a telehealth appointment couldn’t be easier, simply:

  • Pick a convenient time that works for you and book online.
  • Select whether you want a phone or video consult.
  • If you choose a video consult, your booking confirmation will contain a link for the secure video appointment.
  • At your scheduled appointment time join the Virtual Wait Room if you chose a video consult or your doctor will call you if you chose a phone consult.
  • You will then be connected to your chosen practitioner.

It’s that easy! Plus, if you need a script filled you can have it sent to the pharmacy of your choice or get sent an eScript and have our partner, Chemist2U, fulfil it and deliver it to your door.


What is an electronic prescription?

An electronic prescription is a digital version of a paper prescription. During your consultation, your healthcare provider can send your electronic prescription to you as an SMS or email.

What are the benefits?

All medicines can be prescribed using an electronic prescription. The message with a link to your electronic prescription is stored on your digital device, so you can access it whenever you’re ready – saving you time, streamlining the process and improving medication safety. As the electronic prescription is linked to a token, it can only be downloaded once. Therefore, the risk of safety and quality and fraudulent activity is greatly reduced.

Another advantage to electronic prescribing is the Active Script List (ASL). The ASL provides a list of the patient’s active prescriptions. It has the ability to display all current active eligible barcoded paper and electronic prescriptions any time a prescriber/pharmacist accesses the patient’s ASL. Patients on multiple medicines are encouraged to talk to their pharmacist about using an ASL.

How to get an electronic prescription

  • During your consultation, your doctor will send your electronic prescription to you as an SMS or an email
  • You will then take it to your pharmacy or send it to them
  • If you have repeats, a new SMS or email will be sent to you when getting your medicine from the pharmacy

How to get your medicines

After your consultation and once you have received your electronic prescription, you will have two options to get your medicines.

Collecting your medicine in person

  • Take your electronic prescription to a pharmacy so it can be scanned

Getting your medicine delivered

  • For home delivery, forward the SMS or email to a pharmacy so they can scan it