SERVICE CHARTER

At Invisible Illnesses Inc, we are committed to providing high-quality services to individuals living with invisible illnesses. Our service charter outlines our commitment to our clients and the standards of service they can expect from us.

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Our Commitment

• We are committed to providing a safe, welcoming, and inclusive environment for all individuals accessing our services.

• We are committed to treating all individuals with respect, dignity, and compassion.

• We are committed to providing timely and responsive support to meet the needs of our clients.

• We are committed to maintaining the confidentiality of all client information in accordance with privacy laws and regulations.
   

Our Standards

• We will strive to provide services in a timely manner and will inform clients of any delays or changes to their appointments.

• We will listen to and respect the opinions and feedback of our clients and will use this feedback to improve our services.

• We will provide clear and accurate information about our services, including any costs involved and how to access them.

• We will ensure that our volunteers are appropriately trained and supported to provide high-quality services.
   

Feedback and Complaints

• We welcome feedback from our clients about their experiences with our services. Feedback can be provided in person, by phone, or in writing.

• We take complaints seriously and will investigate any complaints we receive. We will provide a response to the complainant in a timely manner and take appropriate action to address any issues raised.
   

Contact Us

If you have any questions about our service charter or would like to provide feedback or make a complaint, please contact us. We are committed to providing the best possible service to our clients and welcome your input.